Let us handle management of your CST hosted servers, freeing up your technical staff. Server managed services include OS updates and patches, server security hardening and monitoring, proactive service monitoring and more. Our managed server techs are on-site within feet of your server 24/7/365.
INCLUDED WITH ALL SERVERS, MANAGED SERVER OR NOT:
-
Live Chat & Phone Support
Call or live chat with a CST expert, on-site in our data centers. -
24/7 Technical Support
(2) Free 30 min. instances of best effort technical support included each month. -
Network & Hardware SLA
Guaranteed network uptime of 99.99%. Hardware replacements within 2 hours. -
Hardware Diagnostics & Replacement
All servers include free hardware diagnostic and replacement. -
OS Reloads
(4) Free manual OS reloads per month
per server -
Network Intrusion Monitoring
We protect our customers by constantly monitoring our network for malicious activity.
MANAGED SERVICE PLANS
| Linux Server Management Plan (CentOS 7 and Ubuntu 16.04LTs) | Free | $35/mo. | $75/mo. |
|---|---|---|---|
| Free data migration from any Plesk, DirectAdmin or Ensim server to any cPanel server | • | • | • |
| Service monitoring with text or email alerts | • | • | • |
| 24/7 Phone, Chat & Ticket Support | • | • | • |
| Network & Hardware SLA | • | • | • |
| Hardware Diagnostics & Replacement | • | • | • |
| Network Intrusion Monitoring | • | • | • |
| Remote & manual reboots | • | • | • |
| Manual OS reloads (4 per month) | • | • | • |
| Security Updates | • | • | • |
| "Top of Queue" support ticket escalation | • | • | • |
| Service Discovery Alerts | • | • | • |
| Monitoring of services and hardware | • | • | |
| Automated trouble ticket creation and technical support reaction during service or hardware failure | • | • | |
| Automated updates enabled | • | • | |
| Hardening of LAMP Stack and Ongoing Security Audits | • | • | |
| Initial WHM/cPanel Setup using customer provided information | • | • | |
| Proactive OS Updates and Patches | • | • | |
| Hardening of LAMP Stack and Ongoing Security Audits | • | • | |
| Initial WHM/cPanel Setup using customer provided information | • | • | |
| Setup ConfigServerFirewall (CSF) | • | • | |
| Malware scanning upon indication of exploit | • | • | |
| Softaculous included. Nearly 400 applications available with one click installs | • | • | |
| Performance optimization by disabling unnecessary services/users | • | • | |
| Mod_security setup, with basic rules from Comodo for cPanel Managed users | • | • | |
| Installation of any free and available ConfigServer script | • | • | |
| RAID monitoring when applicable | • | • | |
| Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request | • | • | |
| Kernal Care | • | • | |
| Configuration changes upon request (Apache, Nginx, php, etc.) | • | • | |
| Webuzo | • | ||
| Virus and Spam Protection | • | ||
| Rapid Restore 500GB Managed Backup Service Included | • | ||
| Migration Services | • |
- 3rd party applications and scripts
- 3rd party plugins that are not supported and approved by the native application (cPanel)
- Custom code and software
- Custom database administration (beyond standard import, dumps, tuning. DB basic admin)
- FFmpeg
- Registrar DNS changes